WAAY31 I-TEAM: 124,000 Alabamians still waiting on unemployment benefits

The state said it's had 400,000 unemployment claims filed since the start of the pandemic.

Posted: May 1, 2020 6:26 PM
Updated: May 1, 2020 7:51 PM

Some 400,000 people in Alabama lost their job since the start of the pandemic. The state admits about a third of them are still waiting for their first unemployment check.

WAAY31 spoke with a cosmologist, a restaurant server, and a professor who are all struggling on different levels and still waiting for their unemployment check. The issues with the Alabama Department of Labor range from calls going unanswered, issues with the website, and lack of communication.

"I have tried to call them everyday," said Tuscumbia cosmetologist, Jenna Daniel.

Daniel's story is similar to restaurant server Aj Santos' story, "I tried over 150 times." Adjunct professor Richard Wallace said the same, "I called them 39 times."

The coronavirus cost all three them their livelihoods. Daniel, Santos, and Wallace told WAAY31 they all applied for unemployment between March 20th-March 28th. They are all still waiting on help along with thousands of other Alabamians.

"Trying to figure out how to stay a float has been nerve wracking because I've depleted all my savings," said Santos.

Daniel told WAAY31 she's getting to the point that she's worried about groceries. Wallace said for now he's okay but soon that won't be the case.

"If I can't access unemployment I'm not going to be able to survive over the summer," said Wallace.

Santos' claim was denied because it didn't list his most recent employer in Huntsville. He tried calling to appeal or fix it but gets no answer. Daniels and Wallace both applied and have gotten letters but they don't know if their claims are actually being processed.

"It's just been a headache like when I try to login it will say I make too much money which I don't so I don't know where they got that from," said Wallace.

Over zoom with a shared screen Wallace took WAAY31 to the site to show the issues he's facing. He logged in and put his pin number in and clicked various links on the page which lead to another page that said Error in big letters.

WAAY31 contacted the state department of labor about the issue.

"I haven't heard anything about the website crashing," said Alabama Department of Labor Spokesperson, Tara Hutchinson. She said she wanted to see the video clip of this happening so she could report it to their IT department. WAAY31 also asked Hutchinson about all of the other complaints.

Tara hutchinson is the spokesperson for alabama’s department of labor. I asked her about the list of complaints we heard from people.

"We understand there are still issues with our inquiry line we are working to modify that and make it more accessible," said Hutchison.

Even after contracting with a call center to add 100 people on the lines and reassigning employees to help with complaints, Hutchinson said there’s not much more the state can do because it's an overwhelming about of unemployment claims.

"Its tough all 50 states are experiencing the same thing. We're experiencing a tsunami of claims," said Hutchinson.

The department said it's considering bringing back retired employees to help in this unprecedented time. Time that's eating away at what money unemployed Alabamians have left and still waiting for the state to help.

"The system is broken," said Santos.

Daniel said, "Our state was not prepared to handle this amount of claims."

People will get their back pay for unemployment if and when they get approved. The department of labor said it's very important to log the earnings you've lost each week so they state can back pay you.

A few weeks ago the department of labor launched a claim tracker but this week as people went to check 4 other peoples sensitive information popped up. The department of labor posted on it's Facebook page saying it is aware of the breach and is providing the people with identity protection because of their mistake.

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Alabama Coronavirus Cases

Confirmed Cases: 16823

Reported Deaths: 605
CountyConfirmedDeaths
Mobile2124112
Jefferson1712100
Montgomery154134
Tuscaloosa67813
Marshall6689
Lee53332
Franklin5147
Shelby48419
Tallapoosa41864
Butler39213
Chambers34924
Madison3184
Elmore3137
Walker2991
Baldwin2819
Etowah24411
Dallas2443
DeKalb2413
Morgan2311
Coffee2241
Lowndes22210
Sumter2136
Autauga2053
Houston1884
Bullock1833
Pike1790
Colbert1612
Russell1590
Marengo1556
Lauderdale1532
Calhoun1523
Hale1517
Choctaw1488
Wilcox1347
Barbour1321
Clarke1292
Randolph1257
Marion11911
St. Clair1161
Pickens1014
Talladega1003
Dale990
Chilton971
Cullman960
Greene924
Limestone870
Winston820
Covington771
Jackson752
Crenshaw722
Bibb711
Henry712
Macon712
Washington666
Blount581
Escambia493
Lawrence460
Geneva400
Conecuh351
Coosa351
Monroe352
Perry350
Cherokee342
Clay272
Lamar210
Fayette130
Cleburne131
Unassigned00

Tennessee Coronavirus Cases

Confirmed Cases: 21679

Reported Deaths: 356
CountyConfirmedDeaths
Davidson489460
Shelby4718107
Trousdale13934
Rutherford111622
Sumner85245
Hamilton71915
Bledsoe6081
Williamson53310
Putnam4615
Robertson4412
Tipton4303
Lake4130
Wilson3878
Out of TN3794
Knox3575
Bedford2744
Montgomery2613
Rhea1980
Hardeman1940
Madison1752
Loudon1370
McMinn13614
Macon1243
Cheatham1180
Cumberland1111
Dickson1100
Fayette1102
Bradley1081
Blount893
Maury810
Sevier762
Washington750
Coffee680
Unassigned670
Wayne630
Gibson611
Monroe612
Sullivan602
Hickman570
Lauderdale561
Dyer500
Franklin491
Greene482
Anderson391
Marion381
DeKalb370
Grundy321
Hawkins312
Haywood302
Smith301
Hamblen302
Henry300
Marshall301
White300
Obion281
Jefferson280
Carroll271
Meigs260
Overton260
Weakley260
Lincoln250
Lawrence240
Warren220
Cocke200
Carter191
Jackson170
Morgan170
Cannon170
Campbell171
Roane160
Crockett162
Perry160
Johnson160
Polk150
Sequatchie150
Henderson140
Humphreys131
Chester120
Fentress120
Giles120
McNairy120
Scott110
Stewart110
Hardin112
Claiborne90
Houston80
Benton71
Grainger60
Clay60
Decatur50
Van Buren40
Union40
Unicoi40
Moore30
Pickett30
Lewis30
Hancock10

 

 

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